All fully paid orders, received on any business day (excluding public holiday), before 14:00 hours A.E.S.T. will be dispatched on the same day. Orders received after 14:00 hours A.E.S.T. or on weekends & public holidays will be dispatched the next business day. A business day is defined as any day, Monday to Friday that is not a public holiday.
The company uses and prefers Australia Post. Where possible, orders will be sent via Australia Post. Local orders may from time to time be sent via a courier service.
All Accounts must have a valid Home address. Login accounts with PO Box addresses will be deleted and orders that do not specify a residential or workplace street address for delivery will not be shipped until such information is supplied.
Small orders, up to 500 gms may be sent as large letters where possible. Other orders up to 5 kg may be sent via satchel where possible. Orders over 5 kg will be sent as parcels. Where available, tracking numbers will be provided for the purpose of following the progress of the parcel and provide proof of delivery.
Shipping Insurance on items is the responsibility of the buyer. Shipping insurance will be added to all orders upon request.
All transactions for the supply of goods, are conducted on a receipted payment before supply policy. Such conduct will constitute the contract of sale between the company and the buyer and completion of sale is determination that the buyer has sufficiently examined and is satisfied with the item or service being purchased.
All payments are to be made through one of a number of acceptable methods which include and are limited to: Payment to the PayPal account of the company; payment through direct deposit to the bank account of the company; payment by credit card that is directed to the bank account of the company; payment in cash to the company through an authorised company employee or money collector of the company.
The company does not accept personal or business cheques, does not send product via C.O.D. or other alternate collection methods.