Warranty, refunds & returns

Factory Warranty

All items sold by Birds Bitz are covered by a factory warranty. This warranty is for Manufacturing defects only. Manufacturing defects must be reported to Birds Bike Bitz immediately upon being recognized and within 7 days of receipt of the item. The length of the warranty is determined by the manufacturer, importer or supplier and is clearly presented on this site.

Factory defects include but are not limited to:

  • Mis-alignment when fitted,
  • Inability to fit due to incorrect structure, fitting or brackets,
  • Discolored or peeling coating,
  • Out of Round,

Factory warranty does not apply to:

  • Damage caused by incorrect application,
  • Damage caused by incorrect fitment or process during fitting,
  • Damage caused by incorrect handling,
  • Shipping Damage,
  • Acts of God.

Electrical Items:

Electrical items are manufactured to replace O.E.M parts and work as part of a fully functional factory fitted electrical system. Non electronic electrical items such as switches, bulbs and batteries may be fitted as a D.I.Y. application. All electronic items must be installed and tested by a licensed auto electrician.

The factory warranty on the item supplied does not apply when items are fitted to non O.E.M. or modified electrical systems or where burnout has occurred due to power surge caused by other faulty components.

Where the factory warranty is being claimed on an electronic item, the claim must be accompanied by an auto electricians report.

Please choose carefully as we do not refund because you changed your mind. A refund will be offered where we have supplied the incorrect item and the correct item is not available.

Warranty Claims

In the first instance, where a buyer believes a factory defect exists, the buyer should contact Birds Bike Bitz directly on 07 5432 4911, email sales@birdsbitz.com.au, or visit our premises at 4/30 Dickson Road Caboolture South. Where the contact is by phone or email, images of the defective item must be supplied. When visiting the store to make a claim, the defective item and all required reports must be presented at the time of claim.

Where a factory defect is determined, Birds Bits reserves the right to repair or replace at their discretion. A refund will only be offered if Birds Bitz are unable to repair or replace the defective item.

Refunds

Birds Bits offer two money back Guarantees.

The first is a 30 Day money back guarantee on the part you purchased, If it is the wrong part, the wrong colour or you want to exchange or upgrade the item for a different style. This guarantee applies to the purchase price of the item only.

The second is our 7 Day Factory Warranty refund, where the item is faulty, you have notified us within 7 days and we are unable to repair or replace the item. This guarantee applies to the purchase price of the item only.

Returns

Please choose carefully. We do not accept returns because you change your mind or order the wrong colour, size or feature.

We will accept returns where statutory requirements exist and where the item has a manufacturing defect, except where the item description clearly states the nature of the defect and the item is sold as a ‘second’.

Shipping damage claims must be placed through the courier. Claims for shipping damage and refunds for returns will only be processed where photographic evidence is provided of a damaged parcel and damaged contents. It is the receivers responsibility NOT to sign for or accept a parcel if it is damaged.

Refunds for warranty returns will only be processed after confirmation of acceptance of claim by the company. Return of warranty items is at the discretion of the company.

Refunds for non-warranty issues will only be processed after the goods are returned in original packaging and undamaged.

Return shipping costs are the responsibility of the buyer.